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Kofax gets Smart

Editorial Type: News     Date: 11-2013    Views: 3167   






New version of TotalAgility 'transforms the First Mile' of customer interaction

Kofax has announced the availability of Kofax TotalAgility 7.0, described by the company as 'the world's first and only fully unified platform for the development and deployment of smart process applications (SPAs)'. According to Forrester, SPAs represent a new category of software that support business activities that are people intensive, often unpredictable, loosely structured, collaborative and subject to frequent change. Examples include new customer onboarding applications such as account openings, loan applications, healthcare patient admissions and insurance claim submissions.

Kofax TotalAgility 7.0 delivers a combination of capture, business process management (BPM), dynamic case management (DCM), data integration, analytics and mobile capabilities on a single, unified platform. Kofax CEO Reynolds Bish, comments, "Businesses must execute well in all phases of a business process but especially in the first stage of customer engagements, which we call the First Mile. Interactions in the First Mile are dynamic, information-intensive interactions and can be extremely inconvenient for customers to deal with and for businesses to manage. Kofax TotalAgility 7.0 addresses this challenge by giving businesses the tools needed to capture, process and analyze those interactions in a uniquely differentiated manner that's unlike any other product on the market today."
www.kofax.com

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