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Nowadays, companies expect data and information to be accurate and available immediately - anywhere, anytime. However, processing the variety of documents and information a company receives via its numerous channels is extremely resource-intensive. So as to compete in today's business world companies want to concentrate on their core business and thus leave certain tasks - such as document and information management - to the experts: business process outsourcers (BPOs) or shared services centres (SSCs). Gartner's forecast from Q4 2012 confirms that business process outsourcing will grow 6.2% in 2013. In other words, companies are increasingly relying on a service provider's expertise.

WHO NEEDS PAPER-FREE PROCESSES?
Many BPOs specialise in document and information management. For the highest increase in efficiency, successful business process optimisation should start with incoming mail. Documents and information that are processed automatically and digitally right from the start, prepare for paper-free processes in the respective departments. Not only is relevant information available faster but efficiently and in a reliable quality. Nevertheless, according to a recent study by AIIM, a third of small and mid-sized companies - and 22% of the largest - have yet to adopt any paper-free processes.

Hence, there is a great potential in the market with companies searching for reliable business process outsourcers as well as for fully automated document and information management solutions. To offer the best services, extensive business know-how, innovative and evolutionary thinking that keeps up with market developments, service orientation, quality, and certainly cost and time efficiency are compulsory. However, as BPOs need to provide services to various clients with different needs and standards at the same time, the real challenge is to offer tailor-made yet efficient solutions.

Document and information management solutions should be adaptable to a company's individual needs. The size and type of a particular project defines which technology is needed. Additionally, when choosing to outsource processes a company often seeks to do so for more than just one department: Accounting (for example) has different needs from Human Resources. International companies with different sites in different countries have even more complex requirements.

THE RIGHT TECHNOLOGY
Technologies that are flexible and scalable can handle these variations and allow service providers to offer tailored configurations for all clients. With comprehensive technologies and solutions, a service provider can, in addition, guarantee optimised setup times, efficient implementation, and reliable calculation of project costs to ensure a faster return on investment for everyone.

WHERE TO START
I.R.I.S. 'content to process' technologies have proven to be the starting point of efficient document and information management. IRISXtract for Documents evaluates data in terms of whether it is relevant to a subsequent process and identifies the respective business process and case. To cut a long story short the IDR solution platform automatically classifies documents, extracts relevant data and transfers it correspondingly. Over and above that, I.R.I.S. has identified both the demands of companies that outsource processes as well as which technology service providers need to fulfil them.

Always being one step ahead of market developments, I.R.I.S. offers up to date solutions. Because only with state-of-the-art technology can documents and information be processed efficiently right from the start - resulting in successful business process optimisation for the customer. So, get the ball rolling with 'content to process' technologies!
More info: www.irisxtract.co.uk