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BancTec has announced the release of CaseVision, a powerful workflow and case management platform for enterprise applications.CaseVision allows organisations to collaborate on data-intensive business tasks more effectively to ensure a higher quality and faster customer response.

"With CaseVision, staff situated across departments and geographical boundaries can quickly access all related information to complete client tasks and cases." says Ian Painter, head of EMEA Marketing at BancTec. "It provides a greater level of control over business activities across an organisation. The collaborative framework supports faster and more informed decision making, while more structured routines present case workers with the relevant information required to complete client activities according to company procedures."

CaseVision manages all information assets captured from multiple channels and makes them readily available to the business within virtual client folders. By ensuring all communications are applied to the appropriate folder, and dynamically linked to any associated case file, organisations gain a comprehensive single view of the customer's history.

The software progresses each client case through a dynamic process that can change according to the data received externally and the contributions from internal case workers. Staff can access the most relevant information whenever and wherever it is needed, collaborate on the required activities and accelerate task management, via context-based workflow processes, to make decision making more efficient and effective. Advanced case monitoring and tracking delivers additional accountability and more control to customer services operations and so better supports regulatory requirements.

This ability to manage middle and front-office collaborative activities, as well as more structured back-office processes, lends CaseVision to managing a client's case through the full end-to-end transactional process. Client cases arriving from diverse sources such as the mail room, email and telephony channels, company websites and even social media sites, can be progressed from origination all the way through to final resolution.

"By adopting CaseVision, organisations can successfully increase the rate at which they successfully resolve cases and respond back through the client's communication channel of choice." concluded Pete Dinham, global product director, at BancTec. "As a result, customers experience greatly-improved levels of service and staff members can work in a more productive, satisfying environment."
www.banctec.com