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Current Filter: Document>>>>>Opinion> There is always an exception... Editorial Type: Opinion Date: 07-2014 Views: 4881 Key Topics: Document Scanning Recognition Capture Hardware Software Key Companies: ibml Key Products: Key Industries: | |||
| Intelligent scanning can enable organisations to focus on exception prevention rather than exception resolution, argues Derrick Murphy, CEO of ibml. Exceptions are the curse of document-driven business processes. Exceptions are directly responsible for cost and processing inefficiencies, potential negative customer impact, and greater risk of compliance violations as a result of incomplete or incorrect information. Forrester Research estimates that 22 percent to 25 percent of all document-driven processes require structured collaboration or interaction between colleagues to resolve exceptions. Worse, between 8 percent and 10 percent of document processes require ad hoc interactions between colleagues to resolve exceptions, and between 3 percent and 5 percent of document processes require supervisor intervention to resolve exceptions. While technologies such as optical character recognition and intelligent character recognition are helping organisations achieve impressive straight-through-processing rates for document-driven business processes, the costs of handling exceptions continue to have a significant impact on an organisation's overall costs. Payments-related exceptions alone cost the U.S. economy a whopping $700 million a year, according the U.S. Department of Commerce. The majority of the costs associated with exceptions resolution are labour-related, stemming from the degree of manual processes still required for managing exceptions.
LEAN AND MEAN Traditionally, exceptions handling has been dealt with as a post-scanning problem. Images are pushed downstream from the scanner as quickly as possible and poor quality images or incorrect data must be corrected by a knowledge worker and/ or an expensive data capture or enterprise content management system. But this process likely means a more expensive person will lose productivity trying to fix it, the downstream system will produce less than stellar results, and/or the overall process will be delayed. This model also inflicts a major hidden cost on the document processing lifecycle, such as the time senior management may spend assisting in the resolution of an exception or the loss of goodwill resulting from a customer's document not being processed in a timely manner. For these reasons, organisations are rethinking the way they process documents to eliminate downstream exceptions. The proven process solution to reducing exceptions is to deploy intelligent scanning at the point that documents enter an organisation - whether they arrive via the mailroom, a web scanner, mobile capture, e-mail, fax, or a network folder full of images. This process helps ensure optimum image quality and enables organisations to capture the data required for functions such as pre-defined business rules, and document out-sorting. All of this improves operational performance, reduces costs, and accelerates turnaround.
INTELLIGENCE GATHERING
• Can apply business rules automatically to documents while the scanner is running (i.e. inline), not after it stops;
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