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Current Filter: Document>>>>>> The vital asset for today's government - Part 1 Editorial Type: Strategy Date: 05-2014 Views: 2975 Key Topics: Document ECM/DM White Paper Government Key Companies: Laserfiche Key Products: Key Industries: Government | |||
| In the first of a two-part in-depth analysis, Sean Tang, Vice President of International Business at Laserfiche, summarises a recent white paper looking at ECM deployments in government functions. In the lifecycle of every government IT investment comes an important decision point: stay or go? Should we stay with the familiarity of our current system, even with its limitations? Or should we go ahead with investments of money, time and staff effort in a promising but new technology solution? Many government organisations today are reaching this decision point for their enterprise content management (ECM) systems. Also pushing public sector organisations to this decision point are several new drivers for delivering more information online, with greater timeliness and responsiveness. James Burke, director of Information Technology Solutions for Olmsted County, Minnesota, brings up one example: "Complying with the Affordable Care Act will bring a lot of change and new work to our Community Services department, where we expect the medical assistance caseload to increase by 30 percent. To handle this increase, we need to either find and hire a bunch of people in a hurry or mitigate the impact by using technology to enhance the productivity of our current employees." Additional drivers that state and local governments face include:
• New stakeholder expectations for online information. Many public sector organisations are choosing to follow the same mandates that apply to federal agencies for providing digital access to public data and documents. In addition, governments at all levels are receiving more Freedom of Information Act (FOIA) requests for documents and are looking for easier and less costly ways to fulfil them. The scope and pace of these drivers mean most legacy ECM systems can't keep up: legacy systems typically require difficult, lengthy and costly customisation efforts for adding any new capability. While this might be sufficient on its own to justify a new ECM solution, limited IT budgets require careful decision-making. Any new technology must offer a "too high to pass by" level of long-term value in order to receive investment approval. Moreover, this long-term perspective isn't just about investing in an ECM system; it's also about investing in information as an important government asset.
GOVERNMENT INFORMATION: AN ASSET READY FOR INVESTMENT
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