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Current Filter: Document>>>>>Case Study> The insight advantage Editorial Type: Case Study Date: 03-2015 Views: 4205 Key Topics: Document Capture Scanning Recognition Workflow Key Companies: EASY Software ABBYY Fujitsu Key Products: EASY Documents FlexiCapture Key Industries: | |||
| Wilmington Insight delivers more for its charity clients as weekly high-volume data capture processes reduce from 5 to 1.5 days When your core business is information, the way that this content is collected, stored, managed and accessed is paramount to the quality, responsiveness and cost of service provided to clients. At Wilmington, the global network that turns knowledge into advantage, intelligent digital management of content is a strategic priority. Wilmington plc (www.wilmingtonplc.com) is a network of companies that deliver the knowledge, expertise and tools to give businesses competitive edge in the digital age. Founded in 1995, the dynamic and expanding network provides particular specialisation in Finance, Legal, Risk & Compliance and Insight. Over the last decade, Wilmington Insight has worked with EASY Software to implement highly efficient and intelligent digital content management solutions. The relationship began in 2005, with a move to improve back-office efficiency at a group level, through the scanning and storage of financial documentation relating to purchases, and integration with internal resource planning systems.
BOOSTING CHARITY WORK Before automating the data extraction, staff in London would have to leaf through pages and pages of documents to find the particular data they needed, then send the files to another office to be written into the database by teams of copy typists. The quality and format of the incoming documents varied greatly, adding to the time it took to identify the data needed for extraction. "We had to collate both contact and financial data manually, and there was a lot of to-ing and fro-ing," says Polly Avgherinos, managing director of Wilmington Business Intelligence. "To type up one set of information took one person a whole week." This was a laborious, mundane exercise given the high volumes of content involved, a continuously refreshing workload that must be kept on top of. The job couldn't be rushed either: charities pay to have access to the data which they use in vital income generation work - so the accuracy of the data is critical. In addition to improving efficiency and data reliability, Wilmington Insight also had competitive reasons for improvement. "Although no one else offers the service that we do, the market is demanding more information from the source material we handle," Polly notes. "As long as we were restricted to manual processes, we couldn't hope to meet these additional needs without employing more people. But charities have finite resources, and couldn't have tolerated the higher prices we would have had to charge."
EASY, FUJITSU & ABBYY JOIN THE DIGITAL DOTS EASY engaged technology partners ABBYY and Fujitsu. ABBYY, which specialises in optical character recognition, document capture and language software, provided its FlexiCapture data capture and document processing solution. Fujitsu scanners capture images of incoming paper documents, which are then 'read' and deciphered by the ABBYY software. This can intelligently pick out key information on a page. "The combination of technology EASY recommended has proved a great fit, and really captured what we needed," Polly says. To increase accuracy and efficiency, EASY and ABBYY established four different templates to cater for common differences in the way the particular source data is submitted. Scanned images and extracted data are sent through EASY's own EASY Documents workflow solution. This prompts final checking and correction of any inaccurate data, and adds the ability to quickly and easily search and retrieve content. Once verified, the data is sent via XML to Wilmington's database.
STAYING AHEAD OF MARKET DEMANDS
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