Current Filter: Document>>>>>>

   

Many businesses have wised up to the benefits of implementing an electronic document management system to create efficiencies and convert the information contained within documents into value-adds. However, for many organisations a data collection system is also essential to meet compliance and regulation requirements.

To meet these requirements, modern document management systems have to adapt to the legislation of different countries and at the same time meet the steady growth of data and documents and changing business needs.

SIMPLIFY BUSINESS PROCESSES
Through the use of document management systems, business processes are automated and simplified. It is not only the quantity of data that poses a challenge to business owners nowadays. Managers today receive data from a variety of sources and in several different formats. These all require an error-free document and data capture process, which manual forms of entry and archiving simply cannot achieve.

THE CHANGING WORLD OF WORK
Today, multi-channel capture must play a part in companies' document management strategies. We are moving away from employees being located in one central office. Instead, the modern workforce is typically spread out across branch offices, home offices, working remotely on the road or at a customer site. With this, document management must evolve to become more agile and scalable. The full process - from scanning, detection and indexing to search, processing and archiving of digital images, electronic documents and data - now takes place within increasingly diverse channels. These include scanners, multifunction printers (MFPs), e-mail, fax and the ever-frequent use of mobile devices.

Adding to this, many documents and data legally have to stay protected and accessible for several years. Document management has developed accordingly: from the simple scanning of paper directly to one or more locations, through to collecting information from different channels, whilst complying with regulation and guidelines according to country specific requirements.

How has it evolved? To integrate multiple location offices and mobile workers into the business process, document capture and processing increasingly lends itself to be carried out in the cloud. This enables companies - and their workforces - to gain flexibility. But that's not the only benefit. Web-based technologies such as the cloud and web capture offer the highest safety standards that many organisations require during data transmission. Special security standards help prevent data snooping and protect sensitive data that reaches the hands of third parties. So, how does this apply to your business?

IMPROVE CUSTOMER SERVICES
Ever since smartphones and tablets have erupted into every day life, the topic of location-independent document capture has come to the fore. Many companies use this to promise a competitive advantage - whether it be improved customer service or shortening their reaction time to customer enquiries. With the right technological support, organisations can accomplish both at the same time, and even reduce costs.

For the banking and financial sector especially, mobile capture is playing a major role in transforming businesses. Many banks already enable their customers to automatically transfer funds and complete other such transactions through their phone. The submission of insurance claims via a mobile device - for example, after a traffic accident - makes it possible to cut down on the long wait on any repayments, and receive decisions faster.

In these instances data privacy also plays a pivotal role. Customers increasingly rely on smartphones and tablets to submit sensitive information. Organisations have the responsibility to ensure the data is securely encrypted for internal processing and protected from unauthorised access from third parties. Multi-channel capture solutions enable this balancing act between long-term data security and privacy in customer communications.

Page   1  2