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EDM Group, one of the UK's leading BPOs, is utilising ibml's unique inline intelligent capture to speed up and streamline the processing of over 20 million pieces of mail per year. Over 1,200 customers use EDM Group services, including some of the best-known and largest companies and public-sector organisations in the UK and USA. EDM Group has been providing information management services and solutions since 1974.

In 2014 EDM Group announced that Her Majesty's Revenue & Customs (HMRC) awarded it a three year contract worth £4 million. The contract is a key element of HM Government's "Digital by Default" strategy, which will involve digitising, indexing and managing over 20 million pieces of inbound mail coming from individuals, businesses and intermediaries each year.

HMRC is the UK's tax and customs authority, responsible for making sure that the money is available to fund the UK's public services and for helping families and individuals with targeted financial support. Through its customs service it facilitates legitimate trade and protects the UK's economic, social and physical security. HMRC has a stated policy "to make it easy for customers to deal with their taxes and get things right, by making our products and processes more simple and straightforward, and by improving our customer service."

CORE COMPETENCIES
ibml was selected to provide the core capture technology to fulfil this digital mailroom contract for HMRC. ibml technology and services were supplied to EDM Group by Kodak Alaris, an official ibml reseller. As two industry-leading companies, ibml and Kodak Alaris have worked together to provide the best solution for this project.

To fulfil the project's specific technology requirements, EDM Group had evaluated several technology approaches and vendors. They chose ibml for its unique integration of advanced capture intelligence into an ultra-high volume scanning process, which provides the automated classification of over 100 form types as well as zonal ICR extraction, all in one streamlined step.

The ibml ImageTrac solution combines a very flexible transport system, capable of handling mixed mail content at high speeds, with onboard Classification, OCR and ICR engines. This enables a single step capture solution, which provides the ability to hit higher SLAs as images don't need to go through a secondary software server process and prevent the need to pay additional capture software click charges.

ADDING VALUE AND REDUCING COST
"We reviewed traditional flat file scanning approaches that utilise post-scan IDR (Intelligent Document Recognition) software, but found that ibml gave us advantages with a single scan, classify and data extraction process," said Gordon Nelson, UK Operations Director for EDM Group.

"This significantly reduced processing times and software license costs. It also gave us the option to physically separate and sort key documents, which provides a value added service to the client and further reduces our operational costs."

ibml provides information capture solutions that drive business process improvements from the Point of Entry. Combining scanners, software and services, ibml's comprehensive solutions automate the most demanding document applications in banking, financial services, healthcare, government services, outsourcing and more. Every day, ibml customers in 45 countries rely on ibml technology to accurately and efficiently capture and process millions of document images.

"We at ibml are very pleased to be selected for such a prestigious project and to have our unique value proposition recognised by the UK's leading provider of digitisation services," said Ashley Keil, regional sales director for ibml. "EDM Group has invested over £250,000 in ibml scanners and software with the knowledge that ibml provided not only the best technology fit, but also the best return on investment (ROI) and a faster, more reliable process to support their service level agreements."
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