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Current Filter: Document>>>>>News> Paperless Customer Service – Customer Loyalty’s in the Multi-Departmental Details Editorial Type: News Date: 07-2015 Views: 2222  Key Topics: Document Research Workflow Capture ERP Key Companies: IntelliChief Key Products: Key Industries: | |||
| IntelliChief has released a study focusing on customer service activities touching every department within companies. Addressed aspects include customer acquisition versus retention cost, loyalty factors and multi-departmental strategy for automating information capture, management and workflow of customer service processes for a paperless environment. Reviewed are successful company staff-customer engagement endeavors, validating and updating each account’s documentation in tandem with their enterprise resource planning systems (ERP). IntelliChief’s paperless process management solution provides a smooth transition from costly manual document management and workflow functions, enabling users to capture documentation in any format and upload into IntelliChief, index the contents and validate with data in their enterprise resource planning system (ERP), lifecycle-managing all related documentation, and facilitating an optimized workflow of mission-critical processes in areas including Accounting (purchase-to-pay and order-to-cash), Customer Service, Human Resources, Legal and other paper and process-intensive operations. With all workflow documentation contained and organized within IntelliChief, anyone in their organization with permission-based access to the information can now retrieve it, and be included in active workflows, simply and conveniently from their computer or mobile device. | |||
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